If you use T-Mobile services you may have been a little upset today. The carrier experienced phone outages that started in the early afternoon and continued through the evening.
Major markets like Atlanta, New York, Miami, and Chicago were the most affected by the outage that disabled phone and text usage for customers.
T-Mobile technology president Neville Ray said that while some customers have service back, “engineers are continuing to work on the issue.”
When the problem first happened, many thought the issue was on all the major carriers, but that was found to not be true. T-Mobile and Sprint recently closed their merger deal for $23 billion.
Our engineers are working to resolve a widespread routing issue affecting voice & text. Customers may experience longer care wait times. Please try third-party calling apps (FaceTime, WhatsApp, Signal) as a temp solution.
— T-Mobile Help (@TMobileHelp) June 15, 2020
We are seeing recovery for those impacted by voice and text issues. For full update please read: https://t.co/sDXZemXRsK
— Neville (@NevilleRay) June 16, 2020